Terms & Conditions

These are the terms and conditions that govern your use of the OREA HOTELS web site, the access of which you will request to purchase an OREA HOTELS  on-line Gift Voucher.

Gift Vouchers are valuables in the nominal value of Kč 1,000 and are meant for purchase of hotel services in all of the OREA HOTELS and restaurants.

The hotel Gift Vouchers are issued for a particular stay or hotel and/or catering services.

On ordering a Gift Voucher you agree with these Terms and Conditions. OREA HOTELS reserve the right to vary these Consumer Terms and Conditions from time to time. It is your responsibility to regularly review these Consumer Terms and Conditions before each purchase to keep up to date with any changes to them.

This Gift Voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost. If a voucher is redeemed in part only, no reimbursement is possible for the rest of the value. Gift Vouchers are valid for the period given. There is no right of reimbursement if the voucher is not used. Vouchers are transferable. The Gift Voucher must be presented when redeeming the experience. No photocopies will be accepted. Advance bookings are necessary. Cancellation of a booking within less than 24 hours’ notice will render the Voucher null & void. Terms & Conditions are subject to change.

The receipt of your order will be confirmed by an e-mail containing details of your Voucher and data provided by you. You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it.

The payment can conveniently be made by a credit or debit card (Mastercard, Visa). You undertake that all details you provide to OREA HOTELS for the purpose of ordering Gift Voucher are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.

In order to protect your details during ordering, the Web Site uses a software package known as Secured Sockets Layer (SSL), which is indicated by a padlock which will appear in the bottom left hand corner of the web browser (grey border area of the screen).

The Gift Voucher should be issued and posted within three (3) working days from receiving the payment, although you must bear in mind that during busy holiday periods it might take longer. We accept no liability for any delay which may occur in the delivery times on the part of the Czech Post.

All specific arrangements regarding booking dates and times must be made directly with hotel, and we recommend that you reconfirm any arrangements made with hotels a few days before the event to avoid disappointment. The Gift Voucher can be redeemed on the date of your choice within the stated term of validity, subject to availability.

We guarantee you that all the data put in the system will serve for the exclusive use of OREA HOTELS and will be secured to the maximum extent from possible misuse and under no circumstances will they be provided to third parties.

OREA HOTELS agree to provide the services for which the Gift Voucher was purchased in accordance with the description on the Web Site, at all times with reasonable skill and care. OREA HOTELS make no other warranty or representation.