Frequently Asked Questions

Yes, we do accept the Benefit Plus card. When making your reservation, please select the option "payment at hotel", and you can then pay for your stay with this card directly at our hotel reception.

Balconies are not mentioned in the room amenities information provided. Please contact the hotel reception for details about balcony availability in different room types.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half board with payment at the hotel, and inform our reception desk of your card upon arrival. Our colleagues will be delighted to assist you with the complete registration.

Yes, we are happy to accept gift vouchers as payment for your stay. You can combine vouchers with our special offers and discounts, and if the voucher has a higher value than the price of your stay, you can use the remaining balance for other hotel services or for a future reservation.

Of course! The remaining balance from your voucher will stay on your account and you can use it for another reservation or services at our hotels.

The delivery time of your voucher depends on the payment method you choose. If you pay by card, you will receive the voucher within a few minutes. For bank transfer payments, the voucher will be delivered within 60 minutes. If you choose to pay by advance invoice, the voucher will be sent once we receive the payment in our bank account.

For children up to 6 years old, we offer the option of a separate cot, an extra bed, or sleeping with parents in the bed. For children older than 6 years, an extra bed is standard. Please let us know your preference when making your reservation on our website www.orea.cz.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half-board with payment at the hotel. Upon arrival, please inform our reception desk about your card, and our colleagues will be delighted to assist you with the complete registration.

Unfortunately, we do not offer car washing services at OREA hotels. However, our reception team will be happy to recommend the nearest car wash or auto service in the surrounding area.

Three adults can be accommodated in a triple Classic room, while up to four people can stay in a Family room. Three adults cannot be accommodated in Deluxe or Executive rooms.

Yes, all rooms are equipped with an empty minibar refrigerator. If you wish, you can order it to be stocked with alcoholic or non-alcoholic beverages and small snacks of your choice when making your reservation.

You are welcome to arrive at the hotel at any time. Our reception is open 24/7. Your room will be ready by 3:00 PM at the latest. Early check-in is not guaranteed and always requires prior arrangement directly with the hotel reception. You can include your arrival time in the notes of your booking.

You can bring your pets. The extra charge for one pet is CZK 400 per night. Please write your request for accommodation with a pet in the reservation notes or you can choose your request when making your reservation on our website in the first booking step.

We would like to inform you that as of October 1, 2025, we will no longer accept paper benefit vouchers. We recommend using their electronic form, which we will continue to accept.

Yes, the validity of a voucher can be extended upon request. The standard validity of vouchers is 1 year, and we normally allow extensions of up to 6 months. If you are interested, please contact us at info@orea.cz.

Yes, we'd be happy to help you with that. For payment through FKSP, we will issue a pro-forma invoice before your arrival – just provide us with your company's billing details, the amount to be paid, and any text that should appear on the invoice. Please include all this information in the notes when making your reservation.

The hotel offers hotel parking for CZK 280 per night or city parking for CZK 40 per hour. Reservations are not available.

Dogs are welcome for 400 CZK/night, they are not allowed in the apartments or at breakfast, a special room is reserved for dogs during breakfast.

The hotel does not offer half board or buffet dinners. The restaurant is open for breakfast only.

Animation programmes take place at Congress Hotel and the schedules are available on their website or at our reception.

Gluten-free pastries can be arranged for breakfast, but the request must be reported in advance at the reception.

When making a reservation or physically at the reception upon arrival. Reservation must be made directly through our site, not a 3rd party.

Pluxee and Benefit Plus, only for direct bookings.

We don't have.

Yes, the hotel has luggage storage.

No, dogs are not allowed in the restaurant.

The hotel is located in Brno with good access by car and public transport. The main train station is also nearby. You can reach the hotel by tram number 1 from the main railway station.

Yes, behind the OREA Hotel Voro. The price is 650 CZK per night and the capacity is limited.

The hotel does not have a wellness center.

170 CZK per person per night + 40 CZK city tax.

Yes. The price of breakfast for a non-accommodating guest is 360 CZK per person.

Yes, a baby cot can be added to the room free of charge.

Yes, the hotel has a children's corner and playroom for children approximately aged 0–8 years.

We have 2 FAMILY rooms available for families.

Yes, some rooms have a balcony.

The hotel does not have wellness facilities. Guests can use the fitness centre at OCHB (OREA Congress Hotel Brno) free of charge.

Reception is open 24/7. The restaurant serves breakfast from 6:30 to 10:00.

There is no wellness at this hotel; the fitness centre at OCHB is available free of charge.

Conference facilities are available only at OCHB (OREA Congress Hotel Brno), not at Hotel Voro.

Breakfast is served from 6:30 to 10:00. The hotel does not offer dinner.

We do not offer children's or sports equipment for hire.

All rooms are in the CLASSIC category.

Heating up food for small children is currently possible at the reception only.

On each hotel's website you will find a "Experiences" section with current events — the animation programme with Eliška the Fox (where available), interesting places nearby, and tips for trips and activities in the area.

Unfortunately, we can never fully guarantee any of these requests. However, if you let us know — ideally in the notes when making your reservation — we will do our best to fulfil them.

Yes. Shortly after making your reservation, you will receive an email with a link to complete the online check-in. You can conveniently fill in all the details before arriving at the hotel.

It depends on the cancellation conditions of the given reservation. If the reservation cannot be changed or cancelled online, we recommend contacting the hotel directly.

Yes, different payment methods can be combined — for example cash and card, or part of the payment by value voucher and the remainder by cash or card.

A payment card is required as a guarantee for the reservation and any potential cancellation fees. No funds are charged to the card — it serves only as a guarantee.

All OREA hotels use dynamic pricing, which changes according to hotel occupancy and current events in the region (festivals, concerts, etc.).

Unfortunately, we do not offer this option. After purchasing a voucher, it will be sent to you electronically by email.

A reservation can be paid in advance on the website — when selecting a room, choose the "Prepayment by card" option and the room will be charged when the reservation is created. Alternatively, the reservation can also be paid in the MyOREA interface after completing the online check-in.

Discounts and promo codes cannot be combined — only one promo code can be applied when creating a reservation. Value vouchers, on the other hand, can be combined freely.

Children under 6 stay free of charge, as long as they fit within the capacity of the booked room. The price should not change when a child is added — if it does, it is most commonly because the selected room type cannot accommodate the total number of guests (adults + child), and the system automatically offers the nearest suitable category, which may be more expensive. For example, if the cheapest room type for 2 adults is unavailable for 3 people and the next available category starts at a higher price, the higher amount will be displayed. If you are unsure, we recommend contacting the hotel directly.

The restaurant in the hotel serves breakfast. You can buy small snacks and drinks at our reception. During your stay, we recommend visiting the Fairside restaurant and bar in the neighbouring OREA Congress Hotel Brno, where you can enjoy Czech and international cuisine.

Prices may vary from day to day and are determined by the current occupancy of the hotel, events taking place in the vicinity of the hotel and the expected interest on a given date.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.