Frequently Asked Questions

Yes, we do accept the Benefit Plus card. When making your reservation, please select the option "payment at hotel", and you can then pay for your stay with this card directly at our hotel reception.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half board with payment at the hotel, and inform our reception desk of your card upon arrival. Our colleagues will be delighted to assist you with the complete registration.

Yes, we are happy to accept gift vouchers as payment for your stay. You can combine vouchers with our special offers and discounts, and if the voucher has a higher value than the price of your stay, you can use the remaining balance for other hotel services or for a future reservation.

Of course! The remaining balance from your voucher will stay on your account and you can use it for another reservation or services at our hotels.

The delivery time of your voucher depends on the payment method you choose. If you pay by card, you will receive the voucher within a few minutes. For bank transfer payments, the voucher will be delivered within 60 minutes. If you choose to pay by advance invoice, the voucher will be sent once we receive the payment in our bank account.

For children up to 6 years old, we offer the option of a separate cot, an extra bed, or sleeping with parents in the bed. For children older than 6 years, an extra bed is standard. Please let us know your preference when making your reservation on our website www.orea.cz.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half-board with payment at the hotel. Upon arrival, please inform our reception desk about your card, and our colleagues will be delighted to assist you with the complete registration.

Unfortunately, we do not offer car washing services at OREA hotels. However, our reception team will be happy to recommend the nearest car wash or auto service in the surrounding area.

Yes, all rooms are equipped with an empty minibar refrigerator. If you wish, you can order it to be stocked with alcoholic or non-alcoholic beverages and small snacks of your choice when making your reservation.

We would like to inform you that as of October 1, 2025, we will no longer accept paper benefit vouchers. We recommend using their electronic form, which we will continue to accept.

Yes, the validity of a voucher can be extended upon request. The standard validity of vouchers is 1 year, and we normally allow extensions of up to 6 months. If you are interested, please contact us at info@orea.cz.

Yes, we'd be happy to help you with that. For payment through FKSP, we will issue a pro-forma invoice before your arrival – just provide us with your company's billing details, the amount to be paid, and any text that should appear on the invoice. Please include all this information in the notes when making your reservation.

We offer underground parking directly under the hotel for 850 CZK/night or in the opposite building for 490 CZK/night. It cannot be booked in advance.

Yes, a stay with a dog is possible for a fee of 600 CZK per night. Dogs are not allowed in the hotel restaurant.

The hotel does not offer an animation programme.

The hotel does not normally offer half board or buffet dinners. These services are available only upon request for group reservations.

Gluten-free pastries and lactose-free milk are available upon request, while other special dietary requirements can be arranged in advance.

Yes, the hotel has conference and event spaces.

When making a reservation or physically at the reception upon arrival. Reservation must be made directly through our site, not a 3rd party.

Pluxee and Benefit Plus, only for direct bookings.

We don't have.

No, the hotel does not have a children's corner or playroom.

No, bus parking is not possible.

Yes, wellness can be arranged at OREA's sister hotels for an additional fee (Pyramida, Andels).

Yes, the hotel has luggage storage.

No, dogs are not allowed in the restaurant.

The hotel does not have a wellness center.

Yes, the restaurant staff can heat up the food.

The Executive Lounge is open daily from 3:00 PM to 6:00 PM and is accessible to guests staying in Executive and Suite rooms.

Yes, an extra bed and a baby cot are possible.

For families, we recommend the Executive Suite, which offers a sofa bed and can accommodate up to 2 adults + 2 children. Standard rooms have a maximum capacity of 3 people.

Yes, all apartments have a balcony.

The hotel is accessible by car, metro, tram and bus. The nearest stop is Anděl.

The hotel uses the Synergy fitness center at the neighboring OREA Hotel Andel's.

The reception is open 24/7. Angel's Hub Café is open from 7:00 AM to 11:00 PM, with the kitchen cooking until 10:00 PM. After 11:00 PM, a late night menu from MBar is available.

Breakfast: Monday-Friday: 6:30 AM-10:30 AM Saturday-Sunday: 6:30 AM-11:00 AM Dinner is available at Angel's Hub Café until 10:00 PM.

Deluxe rooms – street view, electric kettle.

Executive rooms – courtyard view, capsule coffee machine, bathrobe, slippers and access to the Executive Lounge.

Second person: 410 CZK (360 CZK accommodation + 50 CZK city tax)

Third person: 1,000 CZK

Yes. The price of breakfast for a non-accommodating guest is 360 CZK per person.

We do not offer children's or sports equipment for hire.

The main difference is that Andel's is a larger hotel with a stronger focus on business travelers and conferences, while Angelo is a smaller, more intimate hotel with a distinctive design-oriented atmosphere. Both hotels are located next to each other in Prague's Anděl district.

On each hotel's website you will find a "Experiences" section with current events — the animation programme with Eliška the Fox (where available), interesting places nearby, and tips for trips and activities in the area.

Unfortunately, we can never fully guarantee any of these requests. However, if you let us know — ideally in the notes when making your reservation — we will do our best to fulfil them.

Yes. Shortly after making your reservation, you will receive an email with a link to complete the online check-in. You can conveniently fill in all the details before arriving at the hotel.

It depends on the cancellation conditions of the given reservation. If the reservation cannot be changed or cancelled online, we recommend contacting the hotel directly.

Yes, different payment methods can be combined — for example cash and card, or part of the payment by value voucher and the remainder by cash or card.

A payment card is required as a guarantee for the reservation and any potential cancellation fees. No funds are charged to the card — it serves only as a guarantee.

All OREA hotels use dynamic pricing, which changes according to hotel occupancy and current events in the region (festivals, concerts, etc.).

Unfortunately, we do not offer this option. After purchasing a voucher, it will be sent to you electronically by email.

A reservation can be paid in advance on the website — when selecting a room, choose the "Prepayment by card" option and the room will be charged when the reservation is created. Alternatively, the reservation can also be paid in the MyOREA interface after completing the online check-in.

Discounts and promo codes cannot be combined — only one promo code can be applied when creating a reservation. Value vouchers, on the other hand, can be combined freely.

Yes, the hotel has 2 accessible rooms.

Children under 6 stay free of charge, as long as they fit within the capacity of the booked room. The price should not change when a child is added — if it does, it is most commonly because the selected room type cannot accommodate the total number of guests (adults + child), and the system automatically offers the nearest suitable category, which may be more expensive. For example, if the cheapest room type for 2 adults is unavailable for 3 people and the next available category starts at a higher price, the higher amount will be displayed. If you are unsure, we recommend contacting the hotel directly.

Prices may vary from day to day and are determined by the current occupancy of the hotel, events taking place in the vicinity of the hotel and the expected interest on a given date.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.