Frequently Asked Questions

Yes, we do accept the Benefit Plus card. When making your reservation, please select the option "payment at hotel", and you can then pay for your stay with this card directly at our hotel reception.

Balconies are not mentioned in the room amenities information provided. Please contact the hotel reception for details about balcony availability in different room types.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half board with payment at the hotel, and inform our reception desk of your card upon arrival. Our colleagues will be delighted to assist you with the complete registration.

Yes, we are happy to accept gift vouchers as payment for your stay. You can combine vouchers with our special offers and discounts, and if the voucher has a higher value than the price of your stay, you can use the remaining balance for other hotel services or for a future reservation.

Of course! The remaining balance from your voucher will stay on your account and you can use it for another reservation or services at our hotels.

The delivery time of your voucher depends on the payment method you choose. If you pay by card, you will receive the voucher within a few minutes. For bank transfer payments, the voucher will be delivered within 60 minutes. If you choose to pay by advance invoice, the voucher will be sent once we receive the payment in our bank account.

For children up to 6 years old, we offer the option of a separate cot, an extra bed, or sleeping with parents in the bed. For children older than 6 years, an extra bed is standard. Please let us know your preference when making your reservation on our website www.orea.cz.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half-board with payment at the hotel. Upon arrival, please inform our reception desk about your card, and our colleagues will be delighted to assist you with the complete registration.

Three adults can be accommodated in a triple Classic room, while up to four people can stay in a Family room. Three adults cannot be accommodated in Deluxe or Executive rooms.

Yes, all rooms are equipped with an empty minibar refrigerator. If you wish, you can order it to be stocked with alcoholic or non-alcoholic beverages and small snacks of your choice when making your reservation.

You can bring your pets. The extra charge for one pet is CZK 400 per night. Please write your request for accommodation with a pet in the reservation notes or you can choose your request when making your reservation on our website in the first booking step.

We would like to inform you that as of October 1, 2025, we will no longer accept paper benefit vouchers. We recommend using their electronic form, which we will continue to accept.

Yes, the validity of a voucher can be extended upon request. The standard validity of vouchers is 1 year, and we normally allow extensions of up to 6 months. If you are interested, please contact us at info@orea.cz.

Yes, we'd be happy to help you with that. For payment through FKSP, we will issue a pro-forma invoice before your arrival – just provide us with your company's billing details, the amount to be paid, and any text that should appear on the invoice. Please include all this information in the notes when making your reservation.

The hotel offers hotel parking for CZK 280 per night or city parking for CZK 40 per hour. Reservations are not available.

Dogs are welcome for 400 CZK/night, they are not allowed in the apartments or at breakfast, a special room is reserved for dogs during breakfast.

FKSP and proforma invoices are handled by the reservation department.

The hotel does not offer half board or buffet dinners. The restaurant is open for breakfast only.

Animation programmes take place at Congress Hotel and the schedules are available on their website or at our reception.

Gluten-free pastries can be arranged for breakfast, but the request must be reported in advance at the reception.

The restaurant in the hotel serves breakfast. You can buy small snacks and drinks at our reception. During your stay, we recommend visiting the Fairside restaurant and bar in the neighbouring OREA Congress Hotel Brno, where you can enjoy Czech and international cuisine.

Prices may vary from day to day and are determined by the current occupancy of the hotel, events taking place in the vicinity of the hotel and the expected interest on a given date.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.