Frequently Asked Questions

Yes, every room at the hotel has a balcony, all balconies are non-smoking. There is a designated smoking area on the hotel's 2nd floor terrace.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.

Our Deluxe Double Rooms can accommodate either a cot or extra bed for a child up to 12 years old. Unfortunately, both cannot be accommodated in the room. For guests with more children, we recommend booking Family or Suite rooms. For 3 adults, a Family Room, Grand Suite or 2 Deluxe Rooms can be booked.

Yes, cots for children under 3 years old and high chairs in the restaurant are provided free of charge. Only a cot or extra bed can fit in a double room. Both cannot be in one room due to space.

We have a lockable bike storage room without boxes. We recommend bringing your own bike locks. Please use your room card to access the storage room. Bicycles are not allowed in the room for hygiene and operational reasons. You can leave your luggage in our storage room at the reception.

For bigger and smaller children we have a modern and safe children's corner with seating for parents near the restaurant. At the reception you can rent free board games or use the OREA Discovery program. Children can also entertain themselves with table football. In good weather, you can use our tennis court and outdoor ping-pong table. Sports equipment is available at the spa reception. Various activities for children are also close to the hotel or in the nearby Brno city centre.

We have 2 mountain bikes for adults for rent. Unfortunately we do not have children's bikes, bike seats or scooters available at the resort.

You can bring your pets. Extra charge for one pet is 600 CZK/night. Rooms for pets do not have a view of the dam. Please write your request for accommodation with a pet in the booking notes or you can select your request when making your booking on our website in the first booking step.

Parking in the outdoor, unattended hotel car park is already included in the price for our guests. You can take a comfortable tram ride to the city centre, the stop is a 10-minute walk away, about 400 m from the hotel, and the shuttle will take you comfortably to the zoo or the city centre.

The freshwater pool with a temperature of 26-28°C is located in the Spa centre, which is open daily from 7 am to 10 pm. Children up to 12 years old can use it daily from 07:00 to 19:00. Each hotel guest can enjoy unlimited entrance into the Spa centre, which includes use of the pool, sauna world and gym. The size of the pool is 12x4 m, depth 160 cm. Toys and sun loungers are available by the pool. The pool is monitored by cameras, capacity is 15 adults at a time.

We offer half-board stays during Summer and Christmas holidays - in the Stay with half-board buffet offer. Outside of these dates, you can enjoy great food from our menu.

An unstocked minibar fridge is available to guests in all rooms, including the M-bar price list. Drinks and complementary items can be purchased at the hotel reception 24 hours a day.

Adult bathrobes are included in every room, as are disposable slippers. Children's bathrobes or slippers are not available, for larger children we are happy to lend adult size bathrobes or slippers at no extra charge.

The Benefit Plus card can of course be used with us, as can the Sodexo card. We also accept some types of vouchers.

You can arrive at the hotel at any time. The reception is open 24/7. Your room will be ready no later than 3 pm. If you want to check in earlier, we will prepare your room for an extra charge. However, earlier check-in is not a matter of course, you will always need to make arrangements directly with the hotel reception. Your arrival time can be written in the reservation note.

You can book a massage online on our website, by phone at (+420) 546 124 840, (+420) 702 152 841 or by e-mail: spa.santon@orea.cz, or when you arrive at the hotel, stop by the reception in the spa centre. Use of the fitness centre, whirlpool and saunas in our spa centre is included in the price of your stay and is unlimited. The hot tub is now available to all guests without restrictions and therefore no reservations are possible.

The outdoor pool on the hotel terrace is only for summer refreshment, not for swimming, its size is 3x5 meters and depth 40 cm. Sun loungers and showers are available next to it. The capacity of the area with the pool and sun loungers is about 20 people.

Pedal boats, electric boats or tickets for the steamboat and public transport are available directly from the providers of these services near the hotel, the hotel does not provide these services. During most of the summer season, the water in the dam is suitable for swimming. If you are a holder of a fishing license and have a permit to fish in the area of the Brno dam, you can also fish. Unfortunately, the hotel does not provide fishing permits.

Not every room has a view of the dam, therefore we cannot guarantee these rooms. We will always try to accommodate your preferences if availability permits. Please write this request in the note next to your reservation.