Frequently Asked Questions

Yes, we do accept the Benefit Plus card. When making your reservation, please select the option "payment at hotel", and you can then pay for your stay with this card directly at our hotel reception.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half board with payment at the hotel, and inform our reception desk of your card upon arrival. Our colleagues will be delighted to assist you with the complete registration.

Yes, we are happy to accept gift vouchers as payment for your stay. You can combine vouchers with our special offers and discounts, and if the voucher has a higher value than the price of your stay, you can use the remaining balance for other hotel services or for a future reservation.

Of course! The remaining balance from your voucher will stay on your account and you can use it for another reservation or services at our hotels.

The delivery time of your voucher depends on the payment method you choose. If you pay by card, you will receive the voucher within a few minutes. For bank transfer payments, the voucher will be delivered within 60 minutes. If you choose to pay by advance invoice, the voucher will be sent once we receive the payment in our bank account.

For children up to 6 years old, we offer the option of a separate cot, an extra bed, or sleeping with parents in the bed. For children older than 6 years, an extra bed is standard. Please let us know your preference when making your reservation on our website www.orea.cz.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half-board with payment at the hotel. Upon arrival, please inform our reception desk about your card, and our colleagues will be delighted to assist you with the complete registration.

Unfortunately, we do not offer car washing services at OREA hotels. However, our reception team will be happy to recommend the nearest car wash or auto service in the surrounding area.

Yes, all rooms are equipped with an empty minibar refrigerator. If you wish, you can order it to be stocked with alcoholic or non-alcoholic beverages and small snacks of your choice when making your reservation.

Yes, every room at our hotel has a balcony, and all balconies are non-smoking.

Our double Deluxe rooms can accommodate either a cot or an extra bed for a child under 12 years old. Unfortunately, both cannot be prepared in the room. For guests with more children, we recommend booking Family or Suite rooms. For 3 adults, you can book a Family room, Grand suite or 2 Deluxe rooms. Children under 6 years old stay free of charge, from 6 years old for an additional fee.

In 2026 the hotel offers buffet dinners on Fridays and Saturdays and daily during the summer holidays. The price is CZK 600 for adults, CZK 300 for children aged 6–12 and free for children under 6 years old.

We have a lockable bicycle storage room without boxes. We recommend that you bring your own bicycle locks. Use your room card to enter the storage room. Bicycles are not allowed in the room for hygiene and operational reasons. You can leave your luggage in our storage room at the reception, but there is a limited capacity of about 10 pieces of luggage.

You are welcome to arrive at the hotel at any time. Our reception is open 24/7. Your room will be ready by 3:00 PM at the latest. Early check-in is not guaranteed and always requires prior arrangement directly with the hotel reception. You can include your arrival time in the notes of your booking.

For older and younger children, we have a modernly equipped and safe children's corner with seating for parents near the restaurant. The children's corner is located on the 2nd floor next to the restaurant. At the reception, you can borrow board games free of charge or use the OREA Discovery program. Children can also have fun with table football. In good weather, you can use our tennis court and outdoor ping-pong table. Sports equipment is available at the spa center reception. Various activities for children are also available near the hotel or in the nearby city center of Brno.

Bathrobes and disposable slippers for adults are included in each room, children's bathrobes and slippers for children from 3 to 12 years are included when ordering an extra bed for a child. If an extra bed is not ordered, a bathrobe and slippers for the child can be requested free of charge at the hotel reception.

You can book a massage online on our website, by phone at (+420) 546 124 840, (+420) 702 152 841 or by e-mail: spa.santon@orea.cz, or when you arrive at the hotel, stop by the reception in the spa centre. Use of the fitness centre, whirlpool and saunas in our spa centre is included in the price of your stay and is unlimited. The hot tub is now available to all guests without restrictions and therefore no reservations are possible.

We would like to inform you that as of October 1, 2025, we will no longer accept paper benefit vouchers. We recommend using their electronic form, which we will continue to accept.

Yes, all rooms are air-conditioned.

Yes, the validity of a voucher can be extended upon request. The standard validity of vouchers is 1 year, and we normally allow extensions of up to 6 months. If you are interested, please contact us at info@orea.cz.

Yes, we'd be happy to help you with that. For payment through FKSP, we will issue a pro-forma invoice before your arrival – just provide us with your company's billing details, the amount to be paid, and any text that should appear on the invoice. Please include all this information in the notes when making your reservation.

Parking in front of and behind the hotel is free without reservation.

A maximum of two dogs can stay in one room and have free access to the lobby and terrace. For hygiene and safety reasons for all our guests, dogs are not permitted in the wellness center, restaurant, and children's corner.

The animation programme is published on the hotel website in the animation section.

Any dietary restrictions can be accommodated upon prior request. Ideally, the request should be mentioned in the reservation or no later than on the day of arrival.

Standard room with extra bed for one child, Family room for 2 or more children.

By tram line 1 or 3 to Přístaviště stop, or by car.

Yes, at the hotel parking area behind the building.

Yes its included, opening hours are 7:00-22:00, spa unlimited time, capacity max 100 guests at a time, time restriction only for children under 12 years old, 7:00 - 19:00

Yes.

Reception 24/7, restaurant weekdays 6:30–23:00, weekends 7:00–23:00.

No, we do not offer wellness at other sister hotels.

Yes, the hotel has conference and event spaces.

Breakfast 6:30–10:00 (weekends 7:00–10:30), buffet dinners 17:30–21:00 (Fri–Sun, daily in summer).

Yes, the hotel offers both sports and children's equipment for hire.

No, only on the terrace.

The difference is in size and equipment (Suite and Grand Suite also have a minibar, coffee maker, and bathtub).

When making a reservation or physically at the reception upon arrival. Reservation must be made directly through our site, not a 3rd party.

Pluxee and Benefit Plus, only for direct bookings.

We don't have.

170 CZK + 45 CZK city tax.

Yes, at the reception and in the restaurant.

No.

Yes. The price of breakfast for a non-accommodating guest is 360 CZK per person.

The water temperature is a pleasant 28-30 °C.

The pool water temperature is 28 °C.

On each hotel's website you will find a "Experiences" section with current events — the animation programme with Eliška the Fox (where available), interesting places nearby, and tips for trips and activities in the area.

Unfortunately, we can never fully guarantee any of these requests. However, if you let us know — ideally in the notes when making your reservation — we will do our best to fulfil them.

Yes. Shortly after making your reservation, you will receive an email with a link to complete the online check-in. You can conveniently fill in all the details before arriving at the hotel.

It depends on the cancellation conditions of the given reservation. If the reservation cannot be changed or cancelled online, we recommend contacting the hotel directly.

Yes, different payment methods can be combined — for example cash and card, or part of the payment by value voucher and the remainder by cash or card.

A payment card is required as a guarantee for the reservation and any potential cancellation fees. No funds are charged to the card — it serves only as a guarantee.

All OREA hotels use dynamic pricing, which changes according to hotel occupancy and current events in the region (festivals, concerts, etc.).

Unfortunately, we do not offer this option. After purchasing a voucher, it will be sent to you electronically by email.

A reservation can be paid in advance on the website — when selecting a room, choose the "Prepayment by card" option and the room will be charged when the reservation is created. Alternatively, the reservation can also be paid in the MyOREA interface after completing the online check-in.

Discounts and promo codes cannot be combined — only one promo code can be applied when creating a reservation. Value vouchers, on the other hand, can be combined freely.

Children under 6 stay free of charge, as long as they fit within the capacity of the booked room. The price should not change when a child is added — if it does, it is most commonly because the selected room type cannot accommodate the total number of guests (adults + child), and the system automatically offers the nearest suitable category, which may be more expensive. For example, if the cheapest room type for 2 adults is unavailable for 3 people and the next available category starts at a higher price, the higher amount will be displayed. If you are unsure, we recommend contacting the hotel directly.

Prices may vary from day to day and are determined by the current occupancy of the hotel, events taking place in the vicinity of the hotel and the expected interest on a given date.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.

Yes, cots for children under 3 years old and high chairs in the restaurant are provided free of charge. Only a cot or extra bed can fit in a double room. Both cannot be in one room due to space.

We have 2 mountain bikes for adults for rent. Unfortunately we do not have children's bikes, bike seats or scooters available at the resort.

Yes, you are welcome to bring your pets. There is a surcharge of 600 CZK per night for one pet. Please note that rooms with pets do not have a view of the reservoir. You can request a pet-friendly room by adding a note to your reservation or by selecting this option during the second step of booking on our website.

Parking at our outdoor, unsupervised hotel parking lot is already included in your accommodation rate. You can comfortably reach the city center by tram, with the stop just a 10-minute walk away, approximately 400 m from the hotel. The tram will conveniently take you to the zoo or to the city center.

The freshwater pool with a temperature of 26-28°C is located in the spa centre, which is open daily from 7 am to 10 pm. Children up to 12 years old can use it daily from 07:00 to 19:00. Each hotel guest receives a one-time two-hour access to the spa centre for each night stay, which includes use of the pool, sauna world and gym. The size of the pool is 12x4 m, depth 160 cm. Toys and sun loungers are available by the pool. The pool is monitored by cameras, capacity is 15 adults at a time.

The outdoor pool on the hotel terrace is only for summer refreshment, not for swimming, its size is 3x5 meters and depth 40 cm. Sun loungers and showers are available next to it. The capacity of the area with the pool and sun loungers is about 20 people.

Pedal boats, electric boats or tickets for the steamboat and public transport are available directly from the providers of these services near the hotel, the hotel does not provide these services. During most of the summer season, the water in the dam is suitable for swimming. If you are a holder of a fishing license and have a permit to fish in the area of the Brno dam, you can also fish. Unfortunately, the hotel does not provide fishing permits.

Not every room has a view of the dam, therefore we cannot guarantee these rooms. We will always try to accommodate your preferences if availability permits. Please write this request in the note next to your reservation.