Frequently Asked Questions

The Benefit Plus card can of course be used with us. You will pay in cash or by card; there is no need to specify the payment method in advance. If the payment method is different from the usual (e.g., meal vouchers, gift cards, etc.), please mention it in the reservation notes.

You can arrive with your pets. The surcharge for one pet is 600 CZK per night. Please write your request for accommodation with a pet in the reservation note, or you can select this option during the first step of the reservation process on our website.

Dinner can be arranged during your stay at reception or in the restaurant.

Animation programmes are scheduled for summer holidays and selected weekends throughout the year. Current dates of weekends with animators can be found

An unstocked minibar fridge is included in all higher-category rooms. To have it stocked, please contact the reception. The minibar price list and selection are available in every room.

Bathrobes for adults and for children aged 3 to 10 are provided in every room.

Access to the wellness area with saunas and an indoor pool is included in the price of your stay. Massages will be available during June – more information coming soon.

Prices may vary from day to day and are determined by the current occupancy of the hotel, events taking place in the vicinity of the hotel and the expected interest on a given date.

The view of the pond is only from some Classic rooms, we cannot guarantee it in advance, but we will do our best and if we can, we will assign you a room with a view. Please write this request in the note next to your reservation.

Yes, baby cots for children up to 2 years old and high chairs in the restaurant are free of charge.

We have a lockable storage room for bikes and skis, without boxes. We recommend bringing your own bike locks. Please use your room card to access the storage room.

Bicycles are not allowed in the room for hygiene and operational reasons.

Our Classic and Deluxe double rooms can accommodate either a baby cot or an extra bed. Unfortunately, both cannot fit in the room for your comfort. We recommend family rooms, triple rooms or suite rooms.

Parking information is always written in the detailed description of each offer and should be included in your booking confirmation. For individual guests who make a reservation through our hotel OREA site, the hotel's reservations department or directly through the hotel's front desk, it is included in the price of your stay. This does not apply to groups. We have plenty of parking spaces available, the car park is secured by a barrier and is not guarded. For guests who do not book through the OREA website and our hotel departments, parking is charged at a daily rate of 100 CZK per parking space, for non-staying guests the rate is 30 CZK per hour. We do not reserve parking spaces in advance.

The bus stop is 50 metres from the main entrance of the hotel.

The swimming pool is free of charge for hotel guests during their stay and is open every day from 8 am to 8 pm. The hotel's freshwater pool has a temperature of 26-28°C, size 13x6 m, depth 135 cm. Toys and sun loungers are available by the pool. The pool is monitored by cameras, capacity is 15 adults at a time.

Milov Pond is after reclamation, suitable for swimming. Paddleboats and boats can be rented at the neighbouring campsite. The pond, the campsite and its services are not part of our resort. After the reclamation it is no longer possible to fish in the pond.

Yes, we have women's and men's mountain bikes, a children's mountain bike and we also offer scooter hire for adults and children. Unfortunately we do not have children's bike seats available.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.

You can arrange dinner during your stay at the reception or in the restaurant.