Frequently Asked Questions

Yes, we do accept the Benefit Plus card. When making your reservation, please select the option "payment at hotel", and you can then pay for your stay with this card directly at our hotel reception.

The view of the Velký Javor is only from the executive rooms. If you have booked a Deluxe room in the back of the hotel complex, it is possible to change the room type to Executive for an additional fee, if the hotel capacity allows.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half board with payment at the hotel, and inform our reception desk of your card upon arrival. Our colleagues will be delighted to assist you with the complete registration.

Yes, we are happy to accept gift vouchers as payment for your stay. You can combine vouchers with our special offers and discounts, and if the voucher has a higher value than the price of your stay, you can use the remaining balance for other hotel services or for a future reservation.

Of course! The remaining balance from your voucher will stay on your account and you can use it for another reservation or services at our hotels.

The delivery time of your voucher depends on the payment method you choose. If you pay by card, you will receive the voucher within a few minutes. For bank transfer payments, the voucher will be delivered within 60 minutes. If you choose to pay by advance invoice, the voucher will be sent once we receive the payment in our bank account.

For children up to 6 years old, we offer the option of a separate cot, an extra bed, or sleeping with parents in the bed. For children older than 6 years, an extra bed is standard. Please let us know your preference when making your reservation on our website www.orea.cz.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half-board with payment at the hotel. Upon arrival, please inform our reception desk about your card, and our colleagues will be delighted to assist you with the complete registration.

Unfortunately, we do not offer car washing services at OREA hotels. However, our reception team will be happy to recommend the nearest car wash or auto service in the surrounding area.

Yes, all rooms are equipped with an empty minibar refrigerator. If you wish, you can order it to be stocked with alcoholic or non-alcoholic beverages and small snacks of your choice when making your reservation.

We would like to inform you that as of October 1, 2025, we will no longer accept paper benefit vouchers. We recommend using their electronic form, which we will continue to accept.

Yes, the validity of a voucher can be extended upon request. The standard validity of vouchers is 1 year, and we normally allow extensions of up to 6 months. If you are interested, please contact us at info@orea.cz.

Yes, we are happy to welcome your four-legged companion. Staying with a dog is charged at 800 CZK per animal per night. Your dog has access to the lobby and bar, however, it is not permitted in the restaurant, wellness center, and children's corner.

Yes, we'd be happy to help you with that. For payment through FKSP, we will issue a pro-forma invoice before your arrival – just provide us with your company's billing details, the amount to be paid, and any text that should appear on the invoice. Please include all this information in the notes when making your reservation.

Parking is free of charge and no reservation is required.

Dogs are welcome for CZK 800 per night and are allowed only in the lobby bar.

Buffet dinners take place daily in the FLOW restaurant from 5:30 PM to 8:30 PM. Prices are CZK 600 per adult, CZK 300 per child aged 5.99–11.99 years, and CZK 150 per child aged 0–5.99 years. The FLAVORS Bar & Restaurant also offers an à la carte menu from 6:00 PM to 9:30 PM.

The animation programme runs 7 days a week in the lounge on floor -2 and the current schedule is available on the hotel website.

Gluten-free, lactose-free, vegan and vegetarian meals can be arranged, ideally in advance, but the hotel can also respond during the stay.

No, we do not offer wellness at other sister hotels.

When making a reservation or physically at the reception upon arrival. Reservation must be made directly through our site, not a 3rd party.

Pluxee and Benefit Plus, only for direct bookings.

We don't have.

The pool water temperature is 28 °C.

The surcharge for an additional adult is 340 CZK/night, not including half board.

The surcharge for an additional adult is 340 CZK/night, not including half board.

Yes, both a baby cot and an extra bed can be added to the rooms. The hotel also offers triple rooms.

Yes, the hotel has a playroom with climbing frames.

We recommend triple rooms, the Family Room, or Exclusive rooms.

All Executive rooms have a balcony.

The most comfortable option is by car. By train you can travel to Špičák station, from which the hotel is approximately 3–4 km away — we recommend taking a taxi. Bus services run to the Špičák / Železná Ruda area.

Yes, bus parking at the resort is standard practice, particularly for group and corporate stays. The hotel has an extensive car park and regularly hosts tour groups, conferences, and group events.

Yes, wellness and fitness are included in the accommodation price. The fitness centre is open from 7:00 to 21:00, wellness from 9:00 to 21:00 (children's access until 19:00). Due to capacity, we recommend booking treatments in advance at wellness.horizont@orea.cz.

Yes. Wellness is open every day from 9:00 to 21:00 (children under 12 have access until 19:00). Available facilities include a pool, indoor whirlpool, sauna, and a children's paddling pool in the Kids Zone. A new wellness bar offers refreshments. Children's sauna rituals take place every Saturday and Sunday. The Adults Zone — a new sauna world for adults (18+) with a herbal sauna, steam sauna, and spacious ceremonial sauna — is open daily from 9:00 to 21:00. The hotel gym is open every day from 7:00 to 21:00.

Reception is open 24/7.

Flavors Bar & Restaurant: 10:00–23:00; daily menu 12:00–16:00; à la carte 18:00–21:30.

FLOW Restaurant: breakfast 7:00–10:30, dinner 17:30–20:30.

Yes. The large meeting room Javor has a capacity of up to 150 persons and can be divided into 3 separate salons of various sizes. There are also 5 smaller salons, each with a capacity of 20 persons.

There is no dedicated luggage storage. The hotel offers a lockable storage room for bicycles and skis — access is via the room key card. We recommend bringing your own bicycle lock. Bicycles are not permitted in rooms for hygiene and operational reasons.

Breakfast: 7:00–10:30.

Buffet dinners at FLOW Restaurant: 17:30–20:30 (price: 600 CZK/adult, 300 CZK/child aged 6–11.99 years, 150 CZK/child aged 0–5.99 years).

À la carte dinner at Flavors Restaurant: 18:00–21:30.

Yes, the resort offers the OREA Discovery programme — Nintendo, virtual reality, board games for all age groups, sports equipment hire, and NERF active toys.

Dogs are only permitted in the lobby bar. Dogs are not allowed in the wellness area, restaurant, or children's corner.

The hotel offers the following room categories:

Deluxe Room — located in the rear part of the resort with views of the Šumava forests. Bathroom with shower, toilet, and hairdryer. Option of a child's extra bed. Amenities: quality toiletries, mini fridge, safe, tea and coffee set, complimentary bathrobe for the duration of the stay.

Executive Room — balcony with views of the Šumava surroundings. Bathroom with shower, toilet, and hairdryer. Option of a child's extra bed. Amenities: mini fridge, safe, tea and coffee set, complimentary bathrobe for the duration of the stay.

Executive Triple Room — renovated modern room with a balcony overlooking the llamas. Amenities: satellite TV, telephone, mini fridge, safe, tea and coffee set.

Family Room — fully renovated, designed for 2 adults and 2 children up to 12 years. Bathroom with shower, toilet, and hairdryer. Amenities: mini fridge, safe, tea and coffee set, complimentary bathrobe for the duration of the stay.

Exclusive Room — located on the top floor with views of Velký Javor. Features a private infrared sauna and spacious bathroom with two washbasins. Amenities: mini fridge, safe, tea and coffee service, complimentary bathrobe for the duration of the stay. The room can be connected to the adjacent Family Deluxe Apartment to create a space for up to 4 adults and 4 children.

Yes, subject to hotel occupancy. The price for an adult guest is 390 CZK per person.

Yes, food can be heated up in the small shop next to the reception.

Yes, there is a small shop next to the reception, which also has a microwave oven available for heating food.

Yes! The resort is home to llamas Zorka and Horka. A walk with them is an experience for children and adults alike. The llamas are friendly, curious, and happy to pose for photos. Walks take place every Wednesday from 15:00 and every Saturday from 13:00. Meet at the OREA Resort Horizont reception.

On each hotel's website you will find a "Experiences" section with current events — the animation programme with Eliška the Fox (where available), interesting places nearby, and tips for trips and activities in the area.

Unfortunately, we can never fully guarantee any of these requests. However, if you let us know — ideally in the notes when making your reservation — we will do our best to fulfil them.

Yes. Shortly after making your reservation, you will receive an email with a link to complete the online check-in. You can conveniently fill in all the details before arriving at the hotel.

Information about the seasonal operation of outdoor wellness or pool facilities is always available on the relevant hotel's website or directly at the reception.

It depends on the cancellation conditions of the given reservation. If the reservation cannot be changed or cancelled online, we recommend contacting the hotel directly.

Yes, different payment methods can be combined — for example cash and card, or part of the payment by value voucher and the remainder by cash or card.

A payment card is required as a guarantee for the reservation and any potential cancellation fees. No funds are charged to the card — it serves only as a guarantee.

All OREA hotels use dynamic pricing, which changes according to hotel occupancy and current events in the region (festivals, concerts, etc.).

Unfortunately, we do not offer this option. After purchasing a voucher, it will be sent to you electronically by email.

A reservation can be paid in advance on the website — when selecting a room, choose the "Prepayment by card" option and the room will be charged when the reservation is created. Alternatively, the reservation can also be paid in the MyOREA interface after completing the online check-in.

Discounts and promo codes cannot be combined — only one promo code can be applied when creating a reservation. Value vouchers, on the other hand, can be combined freely.

Yes, the hotel is wheelchair accessible and has 2 accessible rooms.

Children under 6 stay free of charge, as long as they fit within the capacity of the booked room. The price should not change when a child is added — if it does, it is most commonly because the selected room type cannot accommodate the total number of guests (adults + child), and the system automatically offers the nearest suitable category, which may be more expensive. For example, if the cheapest room type for 2 adults is unavailable for 3 people and the next available category starts at a higher price, the higher amount will be displayed. If you are unsure, we recommend contacting the hotel directly.

Prices may vary from day to day and are determined by the current occupancy of the hotel, events taking place in the vicinity of the hotel and the expected interest on a given date.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.

During the main winter and summer season, animation programs usually take place every day except Monday from 9:30 to 12:00 and then from 15:00 to 18:00.

Outside the main season – on Friday afternoon, on Saturday morning and afternoon, and on Sunday – only in the morning. The current program can be found at the hotel reception.

We have a lockable storage room for bikes and skis available. We recommend bringing your own bike locks. Use your room card to enter the storage room.

Bikes are not allowed in the rooms for hygiene and operational reasons.

You can book massages at the reception or in advance by email at wellness.horizont@orea.cz or by phone at (+420) 376 365 197, (+420) 724 800 278.

Information about parking is always included in the detailed description of each offer and should be part of your reservation confirmation. For individual guests who make a reservation through our OREA hotel website, the hotel's reservation department, or directly at the hotel reception, parking is included in the price of the stay. This does not apply to groups. We have plenty of parking spaces available, so we do not reserve them in advance.

Yes, guests have a bathrobe available for free in their room during their stay.