Frequently Asked Questions

Yes, we do accept the Benefit Plus card. When making your reservation, please select the option "payment at hotel", and you can then pay for your stay with this card directly at our hotel reception.

The view of the Velký Javor is only from the executive rooms. If you have booked a Deluxe room in the back of the hotel complex, it is possible to change the room type to Executive for an additional fee, if the hotel capacity allows.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half board with payment at the hotel, and inform our reception desk of your card upon arrival. Our colleagues will be delighted to assist you with the complete registration.

Yes, we are happy to accept gift vouchers as payment for your stay. You can combine vouchers with our special offers and discounts, and if the voucher has a higher value than the price of your stay, you can use the remaining balance for other hotel services or for a future reservation.

Of course! The remaining balance from your voucher will stay on your account and you can use it for another reservation or services at our hotels.

The delivery time of your voucher depends on the payment method you choose. If you pay by card, you will receive the voucher within a few minutes. For bank transfer payments, the voucher will be delivered within 60 minutes. If you choose to pay by advance invoice, the voucher will be sent once we receive the payment in our bank account.

For children up to 6 years old, we offer the option of a separate cot, an extra bed, or sleeping with parents in the bed. For children older than 6 years, an extra bed is standard. Please let us know your preference when making your reservation on our website www.orea.cz.

Yes, we are happy to accept benefit cards. When making your reservation, please select the room rate that includes breakfast or half-board with payment at the hotel. Upon arrival, please inform our reception desk about your card, and our colleagues will be delighted to assist you with the complete registration.

Unfortunately, we do not offer car washing services at OREA hotels. However, our reception team will be happy to recommend the nearest car wash or auto service in the surrounding area.

Yes, all rooms are equipped with an empty minibar refrigerator. If you wish, you can order it to be stocked with alcoholic or non-alcoholic beverages and small snacks of your choice when making your reservation.

We would like to inform you that as of October 1, 2025, we will no longer accept paper benefit vouchers. We recommend using their electronic form, which we will continue to accept.

Yes, the validity of a voucher can be extended upon request. The standard validity of vouchers is 1 year, and we normally allow extensions of up to 6 months. If you are interested, please contact us at info@orea.cz.

Yes, we are happy to welcome your four-legged companion. Staying with a dog is charged at 800 CZK per animal per night. Your dog has access to the lobby and bar, however, it is not permitted in the restaurant, wellness center, and children's corner.

Yes, we'd be happy to help you with that. For payment through FKSP, we will issue a pro-forma invoice before your arrival – just provide us with your company's billing details, the amount to be paid, and any text that should appear on the invoice. Please include all this information in the notes when making your reservation.

Parking is free of charge and no reservation is required.

Dogs are welcome for CZK 800 per night and are allowed only in the lobby bar.

Buffet dinners take place daily in the FLOW restaurant from 5:30 PM to 8:30 PM. Prices are CZK 600 per adult, CZK 300 per child aged 5.99–11.99 years, and CZK 150 per child aged 0–5.99 years. The FLAVORS Bar & Restaurant also offers an à la carte menu from 6:00 PM to 9:30 PM.

The animation programme runs 7 days a week in the lounge on floor -2 and the current schedule is available on the hotel website.

Gluten-free, lactose-free, vegan and vegetarian meals can be arranged, ideally in advance, but the hotel can also respond during the stay.

When making a reservation or physically at the reception upon arrival. Reservation must be made directly through our site, not a 3rd party.

Pluxee and Benefit Plus, only for direct bookings.

We don't have.

Prices may vary from day to day and are determined by the current occupancy of the hotel, events taking place in the vicinity of the hotel and the expected interest on a given date.

Yes, room cleaning is a daily standard, taking place in the afternoon after the rooms are prepared for arriving guests. If you would like your room cleaned earlier, please contact reception. If you do not wish to have your room cleaned at all, please place a "DO NOT DISTURB" sign on the outside doorknob of your room.

During the main winter and summer season, animation programs usually take place every day except Monday from 9:30 to 12:00 and then from 15:00 to 18:00.

Outside the main season – on Friday afternoon, on Saturday morning and afternoon, and on Sunday – only in the morning. The current program can be found at the hotel reception.

We have a lockable storage room for bikes and skis available. We recommend bringing your own bike locks. Use your room card to enter the storage room.

Bikes are not allowed in the rooms for hygiene and operational reasons.

You can book massages at the reception or in advance by email at wellness.horizont@orea.cz or by phone at (+420) 376 365 197, (+420) 724 800 278.

Information about parking is always included in the detailed description of each offer and should be part of your reservation confirmation. For individual guests who make a reservation through our OREA hotel website, the hotel's reservation department, or directly at the hotel reception, parking is included in the price of the stay. This does not apply to groups. We have plenty of parking spaces available, so we do not reserve them in advance.

Yes, guests have a bathrobe available for free in their room during their stay.